Industry Insights

Top reasons for out-sourcing desktop support: Personnel Factor

Posted by David Smith on Nov 16, 2017 8:03:00 AM

If you’re considering outsourcing your desktop and laptop support, your company has a lot to gain and nothing to lose – if you choose the right partner. Through a custom support outsourcing strategy, you can make your enterprise more lean and efficient than ever.

You’ve read about the benefits in morale and technology performance that end users can enjoy through outsourcing. Now, consider this: It can make your enterprise more agile and cost-effective, simplifying personnel matters in myriad ways.

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Topics: Managed IT Services, Outsourced Security, Desktop Support, outsourced desktop services, 24x7x365 support

The Digital Transformation Journey

Posted by Thomas Gobeille on Nov 14, 2017 2:16:23 PM

To our community of interested parties and clients,

I am delighted to present another update with the intention to keep you informed as Mitel and ShoreTel’s combined integration continues to march forward.  The senior management team finds little overlap between the two companies and still considers it accretive in growth for the value to both clients and shareholders.

As I stated in my last post, Mitel is now the #2 player in the emerging global UCaaS market powering more than 2 billion connections and growing.

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Topics: ShoreTel, ShoreTel Connect Cloud, Mitel, UCaaS, Secure Collaboration

Top reasons for out-sourcing desktop support: Security

Posted by David Smith on Nov 9, 2017 10:25:03 AM

Information security is now a key concern for all enterprise technology decisions. It’s no surprise that, when considering options for outsourced support, security is one of the main roadblocks to implementation. NCA’s outsourced support offerings address security and performance issues in a single package, hardening your data resources against all kinds of threats.

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Topics: Managed IT Services, Network Security Solutions, 24x7x365 support

Recent Bad Rabbit Ransomware - Palo Alto Networks Prevention

Posted by Kelly Keeton on Nov 3, 2017 2:06:19 PM

Please make sure your policies are configured with threat prevention, using file blocking and wildfire to prevent this attack. If you’re unsure about your policies or would like a policy assessment, please reach out to NCA and we can schedule time for to review the policies and go through a best practices report. This report will look at your current policy usage, and the recommended changes in order to prevent Bad Rabbit and other threats.

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Topics: Bad Rabbit Ransomware, Palo Alto Networks

Top reasons for out-sourcing desktop support: Scalability

Posted by David Smith on Nov 2, 2017 8:18:00 AM

As enterprises grow, it’s natural to take a look at outsourcing services, especially in IT and technology support. Fast-growing enterprises benefit from the security and stability they can capture by leaving complex technical services to proven experts.

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Topics: Managed IT Services, Outsourced Security, 24x7x365 support, Scalability

Letter from Mitel: "Stronger together as a UCaaS market leader"

Posted by Thomas Gobeille on Oct 26, 2017 10:17:58 AM

Powering connections                                                           October 10, 2017

Dear Thomas Gobeille,

On Monday, September 25, 2017, Mitel announced the completion of its ShoreTel acquisition. With this, I'm pleased to welcome you with open arms to the Mitel family. We are excited about this integration, and I wanted to reach out to you directly to share what it means for you.

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Topics: ShoreTel, Mitel, Cloud Solutions, UCaaS

Top reasons for out-sourcing desktop support: Continuous Reliability

Posted by David Smith on Oct 26, 2017 8:45:14 AM

When it comes to enterprise technology, you need solutions that work exactly as you expect every time you need them. No matter if you operate from a single office or a network of sites spanning the globe, your IT tools should provide predictable performance.

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Topics: Managed IT Services, Continuous Reliability, outsourced desktop services, 24x7x365 support

Top reasons for out-sourcing desktop/laptop support: End User Experience

Posted by David Smith on Oct 20, 2017 10:25:26 AM

Desktop and laptop support is crucial to any knowledge-driven enterprise. However, support can also add a great deal of overhead. In addition to cost and headcount, there’s a long ramp-up time to develop a skilled in-house support team. If help desk quality is low, frustration results.

If you’re thinking about outsourcing hardware support, superior end user experience is a good reason to move forward. There are many reasons to expect better end user results and morale when you use an outsourced team of experts.

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Topics: Managed IT Services, End User Training, Desktop Support, User Experience, Helpdesk, Happy End Users

Protocol that secures Wi-Fi networks has a security flaw (called “KRACK”)

Posted by Kelly Keeton on Oct 18, 2017 10:34:36 AM

A protocol that secures Wi-Fi networks has a security flaw (called “KRACK”) that exposes most wireless networks to eavesdropping. KRACK is a flaw in the wireless protocol called WPA-2 which is in wide use. If this flaw is exploited, it would give an attacker free access to hijack connections, inject malicious content, and read data.

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Topics: KRACK, Wi-Fi Security, WPA-2

Common Types of Cyberattacks in Education and What We Can Learn from Them

Posted by Susan Sison on Oct 11, 2017 3:30:14 PM

Cybercriminals have increasingly taken notice of schools and universities as profitable targets for cyberattacks. A key reason for this is the types of information schools keep on students, parents, and staff. Typically, upon infiltrating an institution's network, cybercriminals will probe for, find, and exfiltrate valuable user data. This could be anything from health records, financial information, or any other personally identifiable information, such as social security numbers. Cybercriminals ...
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